You can return any item purchased on PIERREHARDY.COM within 15 days of the delivery date by following these instructions below :
If you don’t have a customer account :
Access this link and create your return request by informing your order number, billing last name and email. Once your return request is accepted we will send you a UPS shipping label and the return instructions.
Send an email to email@example.com with your order number and the return reason.
Once your return request is accepted we will send you a UPS shipping label and the return instructions.
|| Return process
Follow the return process detailed above.
You will receive a return label by email, once your return request has been accepted.
Follow the return process detailed above. We'll contact you by email to give you the address where you have to send your return package, once your return request has been accepted. The shipping costs for the item(s) to reach our warehouse will be borne by you. If you are exchanging the item into something else, the shipping cost to ship a new item to you will be covered by us.
The returns in the EU are managed by UPS services. All returns packages must be transfered and left in one of the UPS Acces Point listed on the UPS return label.
For UK customers, the shipping costs for the item(s) to reach our warehouse will be borne by you. We would provide you with return labels so that the item(s) can be accepted back into our warehouse, however we are not able to reimburse shipping costs. It would be your responsibility to ensure the package gets to us and is shipped via a trackable method with proof of delivery. If you are exchanging an item into something else, the shipping cost to ship a new item to you will be covered by us.
Once your package arrives in our warehouse, please allow 3 working days for your return to be processed. During periods of high activity, this delay can be extended up to 7 working days.
Upon verifying that the return conditions have been respected, we proceed to the refund within 10 days after the reception. Please note that the processing time of the refund can vary, depending on your bank. You will receive a confirmation email of the refund.
In order to keep the return process simple and fast, please respect the return conditions as stated below :
The item(s) must be carefully packaged before beign returned.
Returns will only be accepted if the items are returned in perfect condition in their dust bags, with their original packing.
Make sure to take good care of the shoe(s) and to try them on as if you were able to do in store, on a smooth surface (carpet, rug, etc.) that will not mark the soles, often very fragile.
The shoe box is part of the article. The items have to show no signs of having been worn and sent with any accessories they came with (dust bags, additionnal laces, etc...).
Manipulate bags with precaution if you are not sure to keep the item. Please note that dark clothes can bleed on light-colored bags.
The items have to show no signs of having been worned and sent with any accessories they came with (dust bags, mirrors, bag straps,..).
It is only after verifying that these conditions have been satisfied that pierrehardy.com will be able to process the refund of the item(s).
If your order has several items and you want to return more than one, the return must be sent in one package.
If a return is made without a return authorization, the customer remains the owner of the item(s).
These items will be returned to the customer after payment of the delivery costs.
Damaged or worn items will not be accepted back or refunded.
All returns must be shipped from the same delivery address of the original order.
Purchases made in PIERRE HARDY shops or to one of its retailers can’t be exchange or refund from the PIERREHARDY.COM website.