Shipping & Return

Shipping

You can choose among the delivery methods below :

  • UPS Standard - Home delivery (free)
  • UPS Standard - UPS Access Point (free) – The choice of the UPS Access Point is made at the time of the checkout, in the part " Shipping method "
  • UPS Express – The cost of UPS Express delivery will be calculated at the time of the checkout. The cost will vary according to the zone of delivery and the weight of the items ordered.
  • Pick Up in store (free) – Make your order online and collect it in one of our boutiques. This service is only available in our Paris and New York boutiques. 

Please add 1-2 days on the delivery delay for the preparation of your order. Please note this delay can be longer during the sales season.

 

Our carrier delivers from Monday to Friday during business hours and will make three delivery attempts. After the first attempt you will receive a notification to choose the day of your delivery or to choose your delivery in a UPS access point. If you don’t change your address, UPS will attempt to deliver your order 2 times. After the third failed attempt, your order will be returned to our warehouse.

Please note that once you have confirmed an order, it is no longer possible to modify your shipping address.

All orders are processed automatically and we are unable to modify shipping and delivery delays.

Shipping cost with UPS Express won't be refund in case of return.

Shipping restrictions

The delivery in Asia will be available soon. Please send us an email at estore@pierrehardy.com for more details.

At this time, we are unable to ship orders to French overseas departments, P.O. Boxes, or hotels. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the region site in which you placed your order. Orders with a different delivery address than the site’s region will be automatically cancelled. 

Please note we won't ship any orders for forwarding companies. Any orders with shipping addresses for forwarding companies will be automatically cancelled.

Pick Up in store

To collect your order in one of the PIERRE HARDY boutiques, please present the following documents :

  • The confirmation email on your mobile phone or the "Withdrawal voucher" printed
  • A valid ID card (ID card, passport, …)

If you appointed another person to collect your order, the following documents must be presented :

  • The confirmation email on a mobile phone or the "Withdrawal voucher" printed
  • A letter explaining your wish that this person collects your order
  • A photocopy of your ID card and the ID card of the person collecting the order (ID card, passport, …)

Return

 

You can return any item purchased on PIERREHARDY.COM within 15 days of the delivery date by following these instructions below :

 

  • Log into your customer account
  • Click on the section "My orders"
  • Click on "Visualize" to see the order
  • Click on "Make a return"
  • Fill in the return form
  • Please consult the table below to know if your country is eligible to our free return policy and to know the return process you have to follow.

  

EUROPE / If you don’t have a customer account :

Access this link and create your return request by informing your order number, billing last name and email. Once your return request is accepted we will send you a UPS shipping label and the return instructions. 

OR

Send an email to estore@pierrehardy.com with your order number and the return reason.
Once your return request is accepted we will send you a UPS shipping label and the return instructions. 

 

USA / If you don’t have a customer account :

Access this link and create your return request by informing your order number, billing last name and email. Once your return request is accepted we will send you a UPS shipping label and the return instructions. 

OR

Send an email to store@pierrehardyny.com with your order number and the return reason.
Once your return request is accepted we will send you a UPS shipping label and the return instructions. 

 

  Cost      Return process
Europe Zone 1 :
Metropolitan France (including Corsica and Monaco), Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom (Wales, Scotland and England)

Free

Follow the return process detailed above.
You will receive a return label by email, once your return request has been accepted.

Europe Zone 2 :
Bulgaria, Cyprus, Denmark, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Sweden, Slovakia, Slovenia, Czech Republic

Paid

Follow the return process detailed above.
You will receive an email with the return process to follow.
You will have to choose a carrier and return us the order at your own expense. 
Make sure to choose a shipping method with a tracking number.

If you don’t have a customer account :

Access this link and create your return request by informing your order number, billing last name and email.  Once your return request has been accepted you will have to choose a carrier and return us the package at your own charge. Make sure to choose a shipping method with a tracking number. 

OR

Send an email to estore@pierrehardy.com with your order number so we can authorise your return. Once your return request has been accepted you will have to choose a carrier and return us the package at your own charge. Make sure to choose a shipping method with a tracking number. 

USA

Free

Follow the return process detailed above.
You will receive a return label by email, once your return request has been accepted.


Once your package arrives in our warehouse, please allow 3 working days for your return to be processed. During periods of high activity, this delay can be extended up to 7 working days.

Upon verifying that the return conditions have been respected, we proceed to the refund within 10 days after the reception. Please note that the processing time of the refund can vary, depending on your bank. You will receive a confirmation email of the refund.

In order to keep the return process simple and fast, please respect the return conditions as stated below :
The item(s) must be carefully packaged before beign returned. 
Returns will only be accepted if the items are returned in perfect condition in their dust bags, with their original packing.


 

Shoes 

Make sure to take good care of the shoe(s) and to try them on as if you were able to do in store, on a smooth surface (carpet, rug, etc.) that will not mark the soles, often very fragile.
 

The shoe box is part of the article.
The items have to show no signs of having been worn and sent with any accessories they came with (dust bags, additionnal laces, etc...).

 

Bags

Manipulate bags with precaution if you are not sure to keep the item. Please note that dark clothes can bleed on light-colored bags.

The items have to show no signs of having been worned and sent with any accessories they came with (dust bags, mirrors, bag straps,..).


It is only after verifying that these conditions have been satisfied that pierrehardy.com will be able to process the refund of the item(s). 
If your order has several items and you want to return more than one, the return must be sent in one package.

If a return is made without a return authorization, the customer remains the owner of the item(s). 
These items will be returned to the customer after payment of the delivery costs.
Damaged or worn items will not be accepted back or refunded.

All returns must be shipped from the same delivery address of the original order.

Purchases made in PIERRE HARDY shops or to one of its retailers can’t be exchange or refund from the PIERREHARDY.COM website.